Videos stop midway through

This topic contains 31 replies, has 12 voices, and was last updated by  Andrew Geeson 1 year, 8 months ago.

  • Author
    Posts
  • #10399
     nancymelching 
    Participant

    I’ve watched 3 tutorials so far, including the free one, and all of them have just stopped and the screen became dark about halfway through. I watch on my iPad. I wonder if anyone else has experienced this.

    #10416
     Joe Reynolds 
    Participant

    Hey Nancy,

    I don’t seem to have the same problem, how’s your internet speed?

    Bottom right hand corner of the video you’ll find a cog icon, clicking that you can reduce the quality of the video which would take less bandwidth and therefore play better on slower internet connections…

    Give it a try, I use the same cog to speed up the tutorial slightly 😂

    Joey

    #10482
     glward6494 
    Participant

    I have the same problem losing video stream after just a few minutes each time. I use an iPad and do not experience this with YouTube or Patreon.

    #10492
     Joe Reynolds 
    Participant

    Specifically which tutorials have you tried? Maybe it’s something Andrew can have a look through

    #10497
     glward6494 
    Participant

    Joe,

    Your suggestion about reducing quality from 720 to 540 solved my problem. I was able to watch tutorial through with no problem.

    Thanks

    #10526
     nancymelching 
    Participant

    Joe, It happened with the free tutorial, the seagull, and the cat.

    #10605
     jen.shaw 
    Participant

    My tutorial is doing the same thing. Stops suddenly and the screen goes black. I am using an iPad.

    #10916
     Chris C 
    Participant

    Same problem with iPad. iPhone no problem

    #11039
     millimry 
    Participant

    I had this problem also on my IPad. I had to reload then was able to forward to the point of freeze then I was fine. Can’t remember the name of this one but it was a rather dramatic one flowers and a teapot in front of a window.

    #11092
     shlyd 
    Participant

    I use an iPad and sometimes experience the same problem — not always. I tried streaming it on my Apple TV and again only sometimes experienced that problem. Mine is an iPad mini, an older version could be the reason for not a great reception.

    #11216
     cburtt 
    Participant

    Yes! I am watching on an ipad and have the same exact problem. It didn’t do that on Youtube! I’m also find things are loading very slowly on the new site. I hope Andy can fix it because it’s a little frustrating. The site is beautiful, but I wonder if it has to do with his server. There’s quite a bit of information on his site. Anyway, it’s beautiful– just wish it were faster and the tutorials didn’t stop! Cheers all!

    #11229
     nancymelching 
    Participant

    Today I started watching the Two bee or not to bee tutorial and it stopped and went blank right away. So I adjusted the quality down as suggested by someone else and it worked fine.

    #11331
     jhennard 
    Participant

    I just had the same thing happen to me while watching Bridge over calm waters. Not the first time. It’s happened with others as well.

    #11333
     Admin 
    Keymaster

    Hi thanks for letting us know we’ve been checking what the issue maybe, it’s is caused by your internet connection and really the width and speed of it, the best thing to try is to go to the tutorial you want to follow and on the video display window you will find a cog image in the bottom right hand side, click this and a small list of Quality settings will appear (i.e. 360, 720 etc) click on a lower number than you have been watching and view the tutorial again….hope this helps and thanks for your support Andrew

    #11334
     Admin 
    Keymaster

    Hi thanks for letting us know we’ve been checking what the issue maybe, it’s is caused by your internet connection and really the width and speed of it, the best thing to try is to go to the tutorial you want to follow and on the video display window you will find a cog image in the bottom right hand side, click this and a small list of Quality settings will appear (i.e. 360, 720 etc) click on a lower number than you have been watching and view the tutorial again….hope this helps and thanks for your support Andrew

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